Global Infra CloudYour payment infrastructure
Global Infra Cloud is a PCI-DSS certified, self-service platform that lets you provision compute, databases, networking, and more — across 3 datacenters in Europe and Australia.
Why Global Infra Cloud?
Global Infra Cloud is Worldline’s internal cloud platform, built and operated by the Core Infrastructure Engineering team. We provide fully managed, PCI-DSS and ISO 27001 certified infrastructure so your team can focus on building products — not managing servers.
Self-Service
Provision via Terraform or Console
User Oriented
Built-in observability & dashboards
Certified
PCI-DSS & ISO 27001
24/7 Monitoring
Round-the-clock supervision
Fully Managed
SRE teams handle patching & ops
Slack Support
Direct access to engineering teams
High Availability
3 datacenters across regions
Service Catalog
Explore the full range of managed services available on the platform:
Compute
Virtual machines, physical hosts, and container workloads — provision in minutes.
Database
Managed PostgreSQL, MSSQL, MongoDB, Cassandra, Redis, Elasticsearch, and more.
Networking
DNS, load balancers, VPN, proxy services, and external-facing endpoints.
Security & Identity
IAM, secrets management, certificates, and WAF — PCI-DSS compliant.
Storage
Block storage, NFS shares, S3 object storage, and backup facilities.
Observability
Prometheus monitoring, alerting, log management, and telemetry dashboards.
Messaging
Managed RabbitMQ, Kafka, and ActiveMQ for event-driven architectures.
Governance
Billing, change management, and tenant lifecycle tools.
How it works
Global Infra operates as a Platform as a Service (PaaS). We manage everything from the physical datacenters up through the OS layer, monitoring, and database engines. Your team manages applications, data, and deployment pipelines.
Platform as a Service — Responsibility Matrix
Who manages what in the Global Infra PaaS model
Service Level Commitments
The platform is designed for high availability across 3 datacenters. Here are the key SLO targets:
| Service | Offered Availability | Provisioning |
|---|---|---|
| VM cluster (multi-zone) | 99.9% | ~1 hour |
| Database cluster | 99.9% | ~1 hour |
| Load balancing | 99.9% | On request |
| Object storage (NFS, S3) | 99.9% | ~1 hour |
| DNS (internal & external) | 99.9% | ~1 hour |
| VPN access | 99.9% | On request |
For critical production workloads, we recommend deploying across multiple datacenters for maximum resilience. Single-DC deployments carry inherent availability risk.
Getting Help
Slack
Ping us on #globalinfra or your tenant channel #globalinfra-<tenant> for quick questions.
PagerDuty
Raise an incident for production issues. 24/7 on-call support with P1 response in 5 minutes.
JIRA
Submit service requests for non-self-service changes like network port openings.
Documentation
Explore user guides, tutorials, and the full service catalog.